Watch Your Language
Watch Your Language: It Isn’t What You Say But How You Say It is a course designed empower participants to leverage different styles of communication. This allows them to better serve the needs of their clients, customers, peers, and the public.
Course Details
Instructor
Shelley Hoffman
Level
Intermediate – Continuing Education
Duration
2 hours core CE
Delivery
Zoom or In-Person
Course Content
Course summary
Often transactions have issues that can be resolved through communication when all parties (or at least one party) understand what need is not being met. Being fluent in the various communication types, styles and modes, the people you work with will feel more listened to and understood. This then opens the door for clearer, more productive conversations, happier customers, and improved business relationships.
Learning objectives
- Define styles of communication to enhance the clients and public’s
understanding of their fiduciary duties. - Identify types of communication that are best for each individual needs.
- Illustrate ways to adapt their communication techniques to their clients and otherprofessionals.
- Differentiate when being bullied or when the person is uncertain and unsure of a real estate decision. And why that is important to know the difference.
- Develop habits to be effective and consistent with their communication.
- Differentiate different negotiation tactics to best serve their client and to be about to explain to their client the reason behind the strategy.
Your instructor — Shelley Hoffman
Shelley Hoffman, ABR, GRI, SRS, CBR, AHWD, MREID
Shelley Hoffman, owner of Real Estate, I Love it, is an Approved NYS Instructor and NY State licensed real estate broker who lives in Central New York. Her goal is to help real estate professionals grow their businesses while maintaining their professional standards.
What’s included
2 hrs of instruction
Counts toward NYS CE
Digital resources provided
Who this is for
This course is for established real estate professionals looking to improve their communication skills.
Interested? Sign up to be notified when this course is available.
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Watch Your Language
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Identify types and styles of communication to better serve the needs of your clients, customers, professionals, and the public.
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